Refund policy

**Return Policy**

At Maram Store, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy to make your shopping experience worry-free.

**Return Guidelines:**

1. **Eligibility:**
- Returns are accepted within 3 days from the date of purchase.
- Items must be unused, unopened, and in their original packaging.
- Personal care and cosmetic products must be returned in their original condition.

2. **Return Process:**
- Contact our customer service team at Maramcosmetics12@GMAIL.COM to initiate the return process.
- Please provide your order number and the reason for the return in your email.
- Our team will provide you with a return authorization and instructions on how to proceed.

3. **Return Shipping:**
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method for return shipments.

4. **Refunds:**
- Once your return is received and inspected, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.

5. **Exchanges:**
- Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

6. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work with you to resolve the issue promptly.

**Contact Us:**
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at Maramcosmetics12@GMAIL.COM. Our dedicated customer service team is here to assist you.

Thank you for shopping at Maram Store!

[Please note: This return policy is subject to change without prior notice. Last updated: February 2024]